Returns & Exchanges Policy

1. Right of Withdrawal (Returns)

In accordance with e-commerce best practices and Shopify guidelines, you may request a return within 30 (thirty) calendar days from the date you receive your order.

To be eligible for a return, the product must meet the following conditions:

• Must be unused and in perfect condition
• Must include all original accessories, manuals, and components
• Must be returned in its original packaging, properly protected

Products showing signs of use, damage, or improper handling may not be eligible for return.

2. How to Request a Return

To initiate a return, please contact our customer service team and provide:

• Order number
• Full name of the purchaser
• Reason for the return

📧 Contact email: support@kaldrek.com

After contacting us, you will receive detailed return instructions, including the correct return address.

3. Refunds

Once your returned item is received and inspected, you will be notified by email regarding the approval or rejection of your refund.

If approved:

• The refund will be processed automatically
• The amount will be returned to the original payment method used at checkout
• Processing times may vary depending on your payment provider

⏱️ Estimated refund processing time: up to 10 business days after return approval.

4. Exchanges

If you wish to exchange a product (for a different model, color, or size), the process is as follows:

1. Contact our support team to request an exchange
2. Return the original product following our instructions
3. Once the return is received and inspected, the replacement item will be shipped

5. Damaged or Defective Products

If you receive a product that is defective or damaged during shipping, please contact us within 7 calendar days of delivery and provide:

• Order number
• Clear photos or videos showing the issue

After review, you may choose between:

• A full refund, or
• A free replacement

6. Shipping Costs

• Returns due to defects or incorrect items: All return shipping costs will be covered by our store.
• Returns due to change of mind or voluntary exchanges: Return shipping costs may be the responsibility of the customer, unless otherwise stated during the return process.

7. Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to improper use
• Customized or made-to-order items
• Products returned outside the allowed return period

8. Order Cancellations

Orders may be canceled before shipment. If the order has already been shipped, the customer must wait for delivery and follow the standard return process.

9. Customer Support

Our customer support team is available to assist you throughout the process.

📧 Email: support@kaldrek.com
⏱️ Response time: within 48 business hours

10. Policy Updates

We reserve the right to update this Returns & Exchanges Policy at any time to comply with legal requirements or improve our services. We encourage customers to review this page periodically.